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A legal disclaimer

 

Cultivating Generosity Refund and Cancellation Policy

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Effective Date: November 11, 2025
Last Updated: November 11, 2025

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Purpose

Cultivating Generosity is committed to delivering high-quality consulting and fundraising support services to nonprofit and charitable organizations. This policy outlines our terms for refunds, cancellations, and rescheduling of services to ensure fairness, transparency, and mutual respect between consultant and client.

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Scope

This policy applies to all paid services provided by Cultivating Generosity, including but not limited to:

  • Fundraising and strategy consulting;

  • Coaching or training sessions;

  • Workshops, webinars, and speaking engagements;

  • Project-based or retainer-based contracts.
     

General Policy

Our services are customized and professional in nature, requiring significant preparation and time commitment. For this reason, full refunds are generally not available once work has commenced.

However, we recognize that circumstances can change, and this policy outlines reasonable and flexible options for clients.

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Deposits and Payments

  • A non-refundable deposit (typically 25–50% of total project value) is required to confirm booking and secure service dates.

  • Remaining balances are due according to the payment schedule outlined in the client agreement or invoice.

  • Work will not commence until the deposit is received, unless otherwise agreed upon in writing.
     

Refund Eligibility

Refunds or credits may be issued under the following circumstances:

Situation Policy:

Client cancellation before work begins

Deposit is non-refundable, but any additional prepayments may be refunded minus administrative costs.

Client cancellation after work has begun

Refunds will not be issued for work already performed. Remaining prepaid fees may be credited toward future services at Cultivating Generosity’s discretion.

Consultant cancellation or rescheduling

If Cultivating Generosity must cancel a confirmed engagement, the client may choose a full refund of unused fees or apply credit to future services.

Workshops / Events

Cancellations received more than 7 business days before the event are eligible for a full refund or credit. Cancellations within 7 business days will receive a 50% refund or credit. No-shows are non-refundable.

Digital products or templates

Due to the nature of digital content, sales are final. Refunds are not issued once files are delivered.

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Rescheduling

  • Clients may reschedule meetings or training sessions with at least 48 hours’ notice.

  • Sessions rescheduled with less than 48 hours’ notice may incur a rescheduling fee or forfeit that session, depending on contract terms.

  • Emergencies will be accommodated whenever possible with understanding and flexibility.
     

Quality Assurance

We are dedicated to client satisfaction and professional integrity. If you are dissatisfied with any aspect of service delivery:

  1. Contact us within 10 business days of service completion;

  2. Provide clear details about the issue;

  3. We will review your concern and propose a reasonable resolution, which may include adjustments, additional support, or partial credit.

Refunds are issued only after reasonable efforts have been made to resolve the concern collaboratively.

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Refund Processing

Approved refunds will be processed within 10 business days using the original payment method, unless otherwise agreed. Any processing or transaction fees charged by third-party platforms (e.g., PayPal, Stripe, or credit card providers) may be deducted from the refund total.

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Force Majeure

Cultivating Generosity is not responsible for delays, cancellations, or inability to perform services due to circumstances beyond our control (e.g., illness, natural disasters, internet outages, or emergencies). In such cases, both parties agree to reschedule services or apply credit toward future work.

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Contact

For questions or refund requests, please contact:

Cultivating Generosity
Attn: Client Services
Email: <info@cultivatinggenerosity.ca>
Mailing Address: <<Mailing Address>>
Phone: 249-535-1501

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Compliance Summary

This policy follows Canadian consulting and consumer protection best practices, aligning with:

  • Ontario Consumer Protection Act, 2002 (CPA) – fair contract and refund terms;

  • Canadian Code of Advertising Standards – honest and transparent representation;

  • CRA Invoicing and Accounting Guidelines – clarity in billing and service terms;

  • Ethical guidelines for fundraising and consulting professionals (AFP, CAGP, CFRE).

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